Job Summary
- Responsible for responding to customer inquiries and complaints regarding accountsrecords, billings, contract managements renewals and cancelations. Answers andinitiates a variety of real-time inbound and outbound voice-based communications inEnglish to support customer care. Provides real time expertise and customer servicesupport to client’s customers. They are required to meet all performance indicatorsestablished as part of the operation and other operational metrics as needed.Key ResponsibilitiesResponds to telephone inquiries and complaints using standard scripts andprocedures.
- Gathers information, research/resolves inquiries and logs customer calls.
- Communicates appropriate options for resolution in a timely manner.
- Informs customers about services available and assesses customer needs
- Makes recommendations to customer based on the inquiry and what the companyguidelines allow.
- Minimize call escalation through effective communication and knowledge ofcompany’s policies and procedures.Skill RequirementsOther Requirements

📌 Trainee-Voice (Tamil Nadu)
🏢 HCL
📍 Tamil Nadu