Job Purpose: The Group Leader – ITO Applications is responsible for providing local line management, coordination, and operational oversight for application-related roles based in the Chennai hub within a global matrix organization.The role ensures effective integration of local teams into global application functions, while driving people management, coordination, and operational stability. The position operates in close alignment with global application owners and product teams, who retain functional leadership and technical ownership.

Key Responsibilities

- Local Line Management & P&C; Coordination
- Act as the local line manager for Chennai-based application teams
- Manage people-related and administrative activities, including:

- Leave and attendance management
- Time tracking and approvals
- Onboarding and offboarding processes

Ensure compliance with local HR policies, statutory requirements, and organizational guidelinesSupport performance management processes in collaboration with global functional leads Team Coordination & Operational ManagementCoordinate day-to-day operations of the Chennai applications hubEnsure effective management of:
- Resource availability and team coverage
- Workload distribution and visibility
- Holiday and shift planning

Act as the first escalation point for operational or capacity-related issuesEnable smooth collaboration across global teams and time zones Matrix Collaboration & Functional AlignmentEnsure Chennai-based resources are aligned and integrated with global application teamsSupport global stakeholders in:
- Capacity planning
- Work prioritization transparency
- Cross-team dependency management

Escalate conflicts, risks,



or workload concerns to global application leads or leadership Service Operations & Quality AssuranceSupport adherence to global IT Service Management (ITSM) frameworks and application lifecycle processesTrack and monitor operational performance indicators such as:
- Incidents
- Change requests
- Service requests

Promote a culture of service excellence, quality, ownership, and continuous improvement People Development & Capability BuildingDrive effective onboarding and knowledge transfer programsSupport development of team capabilities aligned with:
- Global application strategies
- Future technology roadmaps

Encourage continuous learning and skill enhancement within the team
Key Competencies

- Solid organizational and coordination skills in a matrix environment
- Solid understanding of:

- Application lifecycle management
- ITIL / ITSM frameworks

Ability to effectively work across global teams and culturesStrong stakeholder management and communication skillsHigh level of accountability and problem-solving capabilityHands-on and execution-focused mindset
Qualifications & Experience

- Bachelor’s degree in Information Technology, Engineering, or related field
- 12-19 years of experience in:

- Application management
- IT operations or service delivery roles

Prior experience in:
- Team coordination
- Technical leadership or people management
- Working in a matrix organization

Nordex adheres to a policy of equal employment opportunity. All employment decisions are made without regard to religion, age, sex, color, national origin, handicap, or other protected class and in full compliance with all federal and state laws.

📌 Group Lead - ITO Applications (Chennai)
🏢 Nordex Group
📍 Chennai