Job DescriptionWe are seeking an enthusiastic and customer-focused Guest Service Associate for our Food & Beverage service team in Kochi, India. In this role, you will be the welcoming face of our dining establishment, delivering exceptional service that creates memorable experiences for every guest. You will work collaboratively with our kitchen and bar teams to ensure seamless service delivery while maintaining the highest standards of professionalism and hospitality. This position offers the opportunity to grow your career in a dynamic, fast-paced setting where your dedication to guest satisfaction truly matters.Greet and welcome guests with warmth and professionalism upon arrival at the restaurant or dining venue, setting a positive tone for their experienceSeat guests promptly and present menus while providing knowledgeable information about current specials, dining options, and menu highlightsTake accurate food and beverage orders and communicate them clearly to kitchen and bar staff, ensuring all special requests and dietary requirements are notedDeliver food and beverages to guests in a timely manner, ensuring proper presentation, temperature standards, and attention to detailProvide personalized recommendations on menu items, beverage pairings, and dining experiences based on guest preferences and needsMonitor guest satisfaction throughout the dining experience and address any concerns, special requests, or issues promptly and professionallyMaintain exceptional standards of cleanliness and organization in the dining area, including tables, chairs,



and service stationsClear and reset tables efficiently between seatings while preserving the ambiance and comfort of the dining spaceProcess guest payments accurately and professionally, including handling cash, credit cards, and digital transactions with integrityCollaborate effectively with kitchen, bar, and housekeeping teams to support seamless service delivery and a positive work environmentComply with all health, safety, and food service regulations, as well as organizational service standards and proceduresRespond to guest inquiries and requests with courtesy and empathy, escalating complex issues to management when necessaryContribute to a supportive team environment by assisting colleagues during peak service periods and sharing best practicesQualifications**Required Qualifications:**Minimum 1-2 years of experience in food and beverage service or guest-facing hospitality rolesProficiency in point-of-sale (POS) systems and basic computer skillsStrong knowledge of food safety and hygiene standardsExcellent communication and interpersonal skills with the ability to engage guests professionallyAbility to work efficiently in a fast-paced environment while maintaining attention to detailPhysical stamina to stand, walk, and carry items for extended periods during serviceFlexibility to work varied shift schedules, including evenings, weekends, and holidays as requiredDemonstrated ability to handle guest concerns with empathy and resolve issues professionally**Preferred Qualifications:**Previous experience in a luxury hotel or fine dining establishmentFood safety certification or trainingKnowledge of wine pairings and beverage offeringsExperience with multiple POS systems or hospitality management softwareMultilingual abilities to communicate with diverse guest populationsCertification in hospitality service standards or customer service excellence

📌 Guest Service Associate- F&B Service (Kochi)
🏢 Accor
📍 Kochi