General InformationReq #WD00097279Career area:Artificial IntelligenceCountry/Region:IndiaState:KarnatakaCity:BANGALOREDate:Monday, April 6, 2026Working time:Full-timeAdditional Locations:* India - Karnātaka - Bangalore* India - Karnātaka - BANGALOREWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visitwww.Lenovo.Com, and read about the latest news via our StoryHub.Description and RequirementsWe are looking for a Technical Solution Architect – ServiceNow GenAI to define and drive the architecture for AI-powered solutions on the ServiceNow platform.This role is responsible for establishing the AI vision, architecture standards, and scalable design patterns, ensuring that all AI use cases are aligned with enterprise goals, secure, and production-ready.You will work closely with Offering leadership, Solution Leads, and business stakeholders to translate AI strategy into a structured, scalable execution model.Key ResponsibilitiesAI Architecture & Strategy OwnershipDefine the overall GenAI architecture roadmap for ServiceNow platformEstablish reusable AI design patterns, frameworks, and acceleratorsGuide selection of use cases based on feasibility, scalability,



and ROIEnsure alignment with enterprise architecture and business strategyServiceNow GenAI Architecture DesignArchitect solutions leveraging:Now AssistPredictive IntelligenceVirtual AgentFlow Designer and IntegrationHubDefine end-to-end solution architecture including workflows, AI layers, and integrationsEnsure performance, scalability, and maintainability across implementationsAI Platform & Integration ArchitectureDefine integration strategy with external AI/LLM platforms (e.G., Azure OpenAI)Architect data flow, context grounding, and prompt orchestration layersDesign secure and scalable API and middleware interactionsEnsure proper handling of structured and unstructured data for AI use casesAI Governance, Risk & ComplianceDefine enterprise standards for:AI usage and governanceData privacy and securityModel validation and monitoringEstablish frameworks to handle:Hallucination mitigationBias controlAuditability and traceabilityDrive adoption of human-in-the-loop controlsTechnical Leadership & ReviewProvide architectural guidance to Solution Leads and development teamsReview and approve solution designs, integrations, and AI implementationsIdentify risks early and drive mitigation strategiesEnsure adherence to best practices and platform standardsStakeholder EngagementWork with Offering Managers and business stakeholders to shape AI strategyLead architecture discussions, design reviews, and executive presentationsTranslate complex AI and technical concepts into transparent business outcomesRequired Skills & ExperienceExperience10–15 years of overall experience in ITMinimum 5+ years in ServiceNow architecture/technical leadership rolesProven experience in multiple AI/GenAI implementations at scaleExperience designing enterprise-level solutions across multiple systemsServiceNow ExpertiseDeep expertise in ITSM / CSM architectureStrong understanding of:Platform data modelWorkflow design and orchestrationIntegrationHub and APIsExperience as a Solution Architect or Platform ArchitectAI & GenAI CapabilitiesStrong hands-on and architectural experience with:Now AssistPredictive IntelligenceVirtual AgentDeep understanding of:Prompt engineering and optimization strategiesLLM integration patternsAI lifecycle (design, deployment, monitoring, optimization)Experience with external AI ecosystems (Azure OpenAI or similar)Technical SkillsStrong understanding of system design, APIs, and cloud architectureKnowledge of data architecture and AI data pipelinesFamiliarity with security, compliance, and enterprise integration patternsLeadership & CommunicationStrong executive communication and stakeholder management skillsAbility to influence architecture decisions across teamsExperience leading cross-functional technical teamsPreferred QualificationsServiceNow certifications (CSA, CIS, CAD, CTA preferred)Experience in enterprise AI transformation programsExposure to multi-platform architecture (ServiceNow + external ecosystems)Additional Locations:* India - Karnātaka - Bangalore* India - Karnātaka - BANGALORENOTICE FOR PUBLICAt Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.Kindly verify job offers through the officialLenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

📌 Technical Solution Architect – Servicenow Genai (Bengaluru)
🏢 Lenovo
📍 Bengaluru