General InformationReq #WD00097267Career area:Hardware EngineeringCountry/Region:IndiaState:KarnatakaCity:BANGALOREDate:Monday, April 6, 2026Working time:Full-timeAdditional Locations:* India - Karnātaka - Bangalore* India - Karnātaka - BANGALOREWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visitwww.Lenovo.Com, and read about the latest news via our StoryHub.Description and RequirementsRole OverviewWe are hiring a Technical Solution Lead – ServiceNow GenAI to drive the design, development, and deployment of AI-powered solutions on the ServiceNow platform.This role is accountable for owning AI use cases end-to-end, from identifying opportunities to delivering production-ready solutions. The individual will work closely with Offering Managers, Architects, and business stakeholders to translate real problems into scalable AI-driven workflows.Key ResponsibilitiesAI Use Case OwnershipIdentify, evaluate, and prioritize high-impact AI use cases across ITSM and CSMDefine business value,



feasibility, and data readinessDrive execution from PoC → Pilot → Production rolloutServiceNow GenAI Solution DesignDesign and implement solutions using:Now AssistPredictive IntelligenceVirtual AgentFlow Designer and IntegrationHubBuild AI-powered workflows aligned with ServiceNow best practicesEnsure scalability, performance, and maintainability of solutionsHands-on Development & PrototypingActively contribute to configuration, scripting, and debuggingDevelop rapid prototypes to validate AI use casesGuide development teams on implementation patterns and best practicesReview prompts, workflows, and AI outputs for optimizationIntegration & AI EcosystemIntegrate ServiceNow with external AI/LLM platforms (e.G., Azure OpenAI)Design and implement REST API-based integrations and orchestrationEnable data grounding and context-aware AI responsesAI Governance & Risk ManagementImplement safeguards for AI risks such as hallucination, bias, and data privacyDesign human-in-the-loop workflows where requiredEnsure auditability and traceability of AI-driven decisionsStakeholder & Offering CollaborationWork closely with Offering teams to shape AI roadmap and use case pipelineConduct workshops, demos, and stakeholder discussionsTranslate business needs into technical AI solutionsRequired Skills & ExperienceExperience6–10 years of overall experience in ITMinimum 3+ years of hands-on experience in ServiceNow development/architectureProven experience in at least 1–2 AI/GenAI implementations (beyond theoretical or PoC-only exposure)ServiceNow ExpertiseStrong experience in ITSM / CSM workflowsDeep knowledge of:Scripting (Business Rules, Script Includes, Client Scripts)Flow Designer and IntegrationHubREST/SOAP integrationsExperience in Technical Lead or Solution Architect roleAI & GenAI CapabilitiesHands-on experience with:Now AssistPredictive IntelligenceVirtual AgentStrong understanding of:Prompt engineering and optimizationAI use case identificationData readiness and grounding techniquesTechnical SkillsJavaScript (ServiceNow scripting)API integrations and orchestrationUnderstanding of AI architecture and cloud-based AI servicesCommunication & LeadershipStrong stakeholder management skillsAbility to translate technical solutions into business impactExperience working with cross-functional teamsPreferred QualificationsServiceNow certifications (CSA, CIS, CAD)Experience in enterprise-scale implementationsExposure to AI transformation programsAdditional Locations:* India - Karnātaka - Bangalore* India - Karnātaka - BANGALORENOTICE FOR PUBLICAt Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.Please beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment.Kindly verify job offers through the officialLenovo careers page or contact [email protected]. Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.

📌 Technical Solution Lead – Servicenow Genai (Bengaluru)
🏢 Lenovo
📍 Bengaluru