The VMS Technical Consultant is responsible for providing technical expertise and support across Vendor Management System (VMS) platforms used by Head First Global's clients and internal operations. The role spans customer implementation and configuration, application support, and continuous improvement activity ensuring VMS solutions meet client requirements, operate efficiently, and deliver measurable value. Key platforms include SAP Fieldglass, Beeline, and VNDLY. The VMS Technical Consultant works closely with the Customer Success and Talent Management teams, acting as the technology subject matter expert for client-facing and operational VMS activity.

Customer Implementation & Configuration: Act as technical lead for recent customer MSP implementations, ensuring on-time delivery of all go-live activities. Lead discovery, process mapping (AS-IS and TO-BE), and business requirements documentation and solution design. Translate client business processes and requirements into VMS configuration best practices to achieve the desired-to-be state.



Configure VMS platforms per business requirements and solution design. Develop processes and procedures to ensure data quality for implementations. Manage data transformation and migration into VMS solutions. Understand and support integration requirements with clients, including data mapping. Lead UAT sessions, document results, and take ownership of go-live activities. Support brand delivery teams through the hypercare period, ensuring training needs are met and best practice handover processes are followed for seamless transition to business operations. Document and manage technology-related lessons learned.
Application Support: Act as the technology SME for all VMS solutions utilised by customers. Provide tier 2 support to MSP clients and programme office teams. Escalate non-configuration technical issues to the VMS support team and manage through to resolution. Ensure problem and incident management SLAs are met and custom

📌 Senior Vms Technical Coordinator (Hyderabad)
🏢 Guidant Global India
📍 Hyderabad