Skill required: Next Generation Customer Operations - Customer Service Technology
Designation: Business Advisory Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global qualified services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.




• You will also be responsible for closing the fault and complaints within SLA s.

• a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market

• Platform and software contact centers use to provide customer support.
• The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.
What are we looking for? • Attention to Detail
• Good presentation skills
• Eager to learn and adapt to situations
• Ability to perform under pressure
• Good logical, analytical, and reasoning skills
• Good understanding of troubleshooting issues• Primary skill - Customer Service Technology - P1
• Effective Verbal Communications Ability to verbally engage in a concise manner with stakeholders to share opinions or information to co

📌 Business Advisory Analyst (Hyderabad)
🏢 Accenture
📍 Hyderabad