HOW YOU'LL MAKE AN IMPACT
As a Green Building Specialist (LEED Technical Group), you’ll have the opportunity to make a meaningful impact by helping advance the goals of Technical Customer Service (TCS) for USGBC & GBCI. In this role, you will provide expert guidance and problem-solving support for complex technical inquiries, ensuring a positive experience for both new and experienced users, and you will drive key initiatives to improve products and processes for our customers in alignment with our mission and strategic goals.

You will report to a Team Lead in the TCS Technical Group and be part of a specialized and collaborative team workplace where your contributions will help shape impactful outcomes. You will work closely with other divisions of our organization including Products and Operations and may regularly partner with GBCI review and USGBC Technical Development staff to explain points of confusion for customers and help clarify LEED requirements.



You will also coordinate with our India-based staff from other teams to build a strong technical customer support network for them and help our US-based TCS staff identify opportunities for improving customer and staff support across the Eastern Hemisphere.

Key Responsibilities
• Answer customer inquiries about LEED and other USGBC & GBCI products.
• Meet case-resolution, turnaround-time, quality, and customer-satisfaction targets.
• Partner with the TCS team and internal stakeholders to resolve customer issues and identify trends.
• Serve as a LEED technical subject matter expert and share customer insights to improve guidance and services.
• Support special projects--including user acceptance testing, content development, policy updates, and staff training--to improve customer service processes.
• Maintain and enhance our team’s library of rating system expertise, standard operating procedures, Help Center content, stock responses, and best practices.
• Represent the voice of the customer in USGBC and GBCI

📌 Green Building Specialist (New Delhi)
🏢 Us Green Building Council
📍 New Delhi