ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D; center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace.

Further information at .

Job Purpose

Welcome to ZEISS - a company that combines innovation and responsibility!

You will play an important role in contributing to the success of digital transformation at ZEISS, with a vision of bringing people, processes, and data together, reliably and easily, to enable all ZEISS employees to work efficiently on one platform.

The Service Now Team is responsible for operating and customizing/developing Enterprise Service Management and custom applications on the Service Now platform. As Senior Service Now Developer - IT Request Fulfillment, you will develop reliable, scalable Service Now solutions that automate and enhance Request Fulfillment processes, Service Catalog capabilities, and enterprise workflow automation across the organization.

Roles & Responsibilities

- Responsibility for implementing and operating the supported solutions within the Dev Ops team.
- Ensuring implementation that stays close to the standard in order to avoid technical debt and make optimal use of platform enhancements.
- Developing high-quality, sustainable solutions with a forward-looking view across the entire product lifecycle.
- Responsibility for the security of the products and solutions to be supported.
- Close collaboration across teams and products with other Service Now product teams.
- Active contribution as a central part of the Dev Ops product team, including the integration of connected products and systems.
- Use AI technologies to fulfill role responsibilities, improve development, automate tasks, and enhance efficiency and quality.
- Explore, evaluate, and empower the adoption of current AI technologies within the product team and the broader Service Now platform.

Product Specific Responsibilities





- Develop custom catalog items, forms, modules and portal components to address business requirements.
- Design, build and optimize Workflows, Business Rules, Script Includes, Scheduled Jobs, Client Scripts, UI Policies, UI Actions and Notifications to automate manual processes and improve operational efficiency.
- Design and maintain Request Fulfillment solutions including Service Catalog Items, Requests, Approvals, Standard Change Requests and Notification frameworks.
- Manage platform security using ACLs, Roles, Groups in alignment with governance and compliance requirements.
- Perform data migration, transformation and bulk data load activities using Import Sets, Transform Maps, and integration frameworks.
- Develop server-side and client-side solutions using Java Script, Glide APIs, Script Includes, Business Rules, and Service Now best practices.
- Design reports, dashboards, interactive filters, metrics and KPI visualizations to provide actionable business insights and operational transparency.
- Integrate Service Now with external enterprise systems using REST APIs, SOAP APIs, Import Set APIs and other integration technologies.
- Collaborate closely with stakeholders, Product Owners, Process Owner and technical teams in Agile/Scrum environments for requirement gathering, solution design, development, testing and delivery.
- Troubleshoot, investigate and resolve priority incidents across Request Fulfillment and Service Catalog solutions through root cause analysis, defect remediation and continuous process improvements.
- Drive scalable automation initiatives using a structured, framework-first mindset to ensure reusability, maintainability and long-term platform sustainability.

Education & Work Experience

- Completed a degree in Computer Science, Information Technology, Software Engineering, or a related field.




- 5+ years of professional experience and proven success as a Service Now Application Specialist / Developer with strong focus on Request Fulfillment and Service Catalog capabilities.
- Strong hands-on experience in Java Script development, including object-oriented programming principles and Service Now scripting best practices.
- Deep expertise in Service Catalog, Request Fulfillment, Approval Workflows, Standard Change Requests, Notifications and Catalog Development.
- Strong knowledge of Flow Designer, Integration Hub, Workflow Automation, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Scheduled Jobs.
- Reverse engineering skills
- Deep understanding of system components and dependencies inside and outside Service Now (e.g., External Systems, MID Server, Power Shell integrations)
- Proven experience designing and implementing integrations using REST, SOAP and Service Now Import Set technologies.
- Experience working with the Configuration Management Database (CMDB), including data modeling, relationship management, data quality governance and configuration item lifecycle management.
- Experience working with Service Portal technologies (AngularJS, CSS) and Employee Center Pro, including customization, configuration and user experience optimization.
- Proven experience in troubleshooting, performance optimization, root cause analysis and production support.
- Proven experience managing Service Now implementation projects
- Experience with data migration, transformation and platform upgrade activities.
- Strong understanding of platform security, ACLs, role-based access controls and governance practices.
- Experience working in Agile/Scrum environments and delivering solutions in cross-functional Dev Ops teams.
- Basic knowledge of AI technologies and their practical application.
- Basic understanding of Service Now AI platform capabilities such as Now Assist.
- ITIL Foundation certification and Service Now Certified System Administrator / Certified Application Developer certifications are advantageous.
- Experience designing scalable automation frameworks and enterprise workflow solutions is highly desirable.

Your ZEISS Recruiting Team:

Saptarshi Chowdhury

📌 Senior Software Engineer – ServiceNow (India)
🏢 ZEISS Group
📍 India