KEY ACCOUNTABILITIES

- They work with Development teams under the guidance of developers and senior engineers to support software products/services while developing deep product and customer knowledge.

- They work on automations that save manual efforts and eliminate recurring work to both tech teams and customers.

- They work with customers/users to resolve the tickets/incidents within the SLA and act as a technology spokesperson for their domain.

- They participate in Incident post-mortems and work on process/service improvements through operational excellence practices.

- They have a good understanding and can implement improvements to the monitoring setup for the products/services they support and resolve any deviations.

They have positive knowledge in performance, scalability, and enterprise system architecture.

- They are capable of reading, writing, and debugging software to solve problems and implement bug fixes.

- They contribute to enhancing the technical and process documentation.

📌 Product Support Engineer I (India)
🏢 Dp World Australia
📍 India