Creating passion: your responsibilities

Roles & Responsibilities:

- Act as primary point of contact and trusted advisor for business units on Microsoft 365 (Teams, Share Point, One Drive, Outlook) and Atlassian (Jira, Confluence).
- Provide 1st- and 2nd-level application support via ticket, phone, Teams and on site, ensuring fast, user-friendly resolution within agreed service levels.
- Analyse business processes and advise on how to improve collaboration, document management, project tracking and knowledge sharing.
- Gather and assess business requirements in cooperation with Demand Management and translate them into practical, supportable solutions.
- Design user-facing solutions such as Teams and Share Point structures, Jira projects, boards and workflows, and Confluence spaces and templates.
- Drive user adoption through training, onboarding, quick guides and a network of key users across business units.
- Analyse recurring requests and reduce support demand through FAQs, templates and self-service offerings.
- Communicate new features and changes to users in a clear, business-oriented way.
- Perform functional configuration (permissions, projects, workflows, templates) and coordinate technical changes with IT Operations and Cybersecurity.
- Escalate technical issues to internal administrators, vendors or partners and track them to resolution.




- Maintain user and solution documentation in Confluence and report on support performance and user satisfaction.
- Plan licensing, subscriptions, budgets, renewals, vendor relationships, contract performance and cost-optimization activities.
- Collaboration and alignment with corporate IT and participation in group-wide change boards

Contributing your strengths: your qualifications

Qualification and Education Requirements:

- Bachelor's degree in Information Technology, Business Information Systems or a related field, or a completed IT vocational training with equivalent experience.
- Certifications such as Microsoft MS-700 (Teams) or Atlassian Jira / Confluence certifications are an advantage.
- Fluent German and very positive English.

Experience:

- Minimum 3 years of experience in application support, business consulting, or key-user management for Microsoft 365 and Atlassian (Jira & Confluence), along with more than 5 years of overall IT experience.
- Proven experience in advising business stakeholders and translating requirements into practical solutions.

- Experience in delivering user training and driving adoption of collaboration tools.

- Knowledge of ITIL-based support processes; experience with Jira Service Management is a plus.

- Strong service orientation and the ability to explain technical topics in simple terms.

📌 Senior Applications Engineer – Business Support & Consulting (Microsoft 365 & Atlassian Jira/Conflue (India)
🏢 Liebherr Group
📍 India