Description

Core Network solutions. You'll engage in hands-on fault management and configuration, driving integration activities alongside cross-functional project teams. Our workplace fosters innovation and continuous learning, encouraging you to share insights and best practices. You'll play a crucial role in ensuring customer satisfaction and service continuity, addressing issues effectively and proactively. We prioritize professional growth, offering access to training and resources to enhance your skills in cutting-edge technologies like cloud-native architecture and microservices. Enjoy flexible work arrangements, competitive compensation, and a supportive culture that values work-life balance as we strive to shape the future of connectivity together.

Responsibilities

- Manage fault configuration and conduct fault management within the 5G SA Core Network.
- Collaborate with project teams on High-Level Design (HLD), Low-Level Design (LLD), and design reviews.
- Coordinate network integration activities in partnership with project teams.
- Handle trouble tickets and change requests, ensuring service level agreements (SLA) are met.
- Prepare Method of Procedure (MOP) and Work Instructions (WI) for activities and document learning.




- Implement and verify the configuration and integration of nodes or systems.
- Analyse root causes in collaboration with the care team and guide team members through complex configurations.
- Participate in governance calls; analyse and implement feedback from customers.

Qualifications

Must-Have:

- Require a bachelor's or master's degree in a related field.
- Typically, a minimum 5–10 years of hands-on experience with Ericsson IMS Core Domain components (CSCF, SBG, MTAS, IP Works, EMM)
- Proficiency in 5G/LTE/VoLTE end-to-end call flows
- Strong knowledge of Cloud Native Architecture, Microservices, Kubernetes, and Containers
- Expertise in 5G Core IMS Architecture interfaces and protocols
- Experience of managing trouble tickets and customer issues within SLA

Nice-To-Have:

- Familiarity with Service Based Architecture concepts and Network Slicing
- Experience in covering calls and problem-solving customer feedback
- Understanding of fault management and configuration in 5G SA Core Network
- Ability to prepare Method of Procedure (MOP) and Work Instructions (WI)
- Experience in coordinating network integration activities.

📌 Customer Service Specialist (India)
🏢 Nokia Global
📍 India