Lead Customer Engagement

- Manage and grow the Customer Success teams towards
- Develops foundational relationship with key customers and stakeholders
- Gather understanding and expertise on customer business priorities and how that ties up to consumption of NIQ products & services
- Helps in identifying customer needs and creates a shared plan with Sales team to deliver outcomes in collaboration with NIQ internal teams
- Lead Customer engagement with thoughtful insights to help customers take useful business decisions through NIQ products and services
- Advisor and thought leader to facilitate customer solution-related queries through persuasive, informed and consistent approach
- Become a liaison and facilitator for resolving active data queries by engaging the right global/local teams

Opportunity & Pursuit Management

- Plan a portfolio of work such as adoption of recent NIQ products and services, support programs and projects,



and value realization in alignment with customer business objectives
- Capture, communicate and brings forward recommendation from customer insights team and collaborate with internal teams to help identify growth opportunity through account planning and supporting delivery execution
- Work closely with Sales Account managers to maintain a stronger pipeline of opportunities through a pre-qualified opportunity tracking: Sales Account Managers

Qualifications

- MBA (desirable) with 10-15 years experience in FMCG / Service / Retail industry
- Strong Customer Focus and Proactiveness
- Very Good Influencing, Persuading and Project Management Skills
- Ability to connect and link insights to customers business
- Strong presentation skills, Logical thinking, Strong command on excel
- Effective writing skills

📌 Director - Customer Success (Vadodara)
🏢 Nielseniq
📍 Vadodara