Key Responsibilities

- Provide L2 production support for data and analytics platforms.
- Perform production break-fix, troubleshooting, incident resolution, and escalation management.
- Administer Tableau and/or Power BI, including user access, permissions, data sources, refresh failures, and platform-related issues.
- Support Snowflake and DBT environments, including troubleshooting data pipeline and platform issues.
- Monitor and troubleshoot data pipelines using Fivetran, AWS Glue, and Airflow.
- Analyze and resolve issues using SQL and Python.
- Manage platform stability, availability, performance, and operational health.
- Participate in RCA, problem management, and preventive action activities.
- Work with application, data engineering, infrastructure, and other support teams for issue resolution.
- Handle incidents, problems, and changes through ServiceNow.
- Follow defined ITIL and production support processes.
- Provide support in a 24x7 rotational support setting.




- Maintain operational documentation, troubleshooting guides, and knowledge articles.

Mandatory Skills

- Strong experience in L2 Data Platform / Production Support.
- Hands-on administration experience with Tableau and/or Power BI.
- Strong experience with Snowflake and DBT.
- Experience with AWS and data integration tools such as Fivetran / AWS Glue.
- Good knowledge of Apache Airflow.
- Strong SQL and Python skills.
- Experience working with ServiceNow for Incident, Problem, and Change Management.
- Strong production break-fix and troubleshooting experience.
- Experience working in 24x7 rotational support environments.
- Strong RCA, incident management, and escalation-handling skills.

Good to Have

- Informatica MDM
- Datadog
- Terraform / GitHub
- BigQuery
- Databricks
- Microsoft PL-300 certification
- SnowPro certification

📌 Operations Engineer (Delhi)
🏢 Xebia
📍 Delhi