Senior Manager- Training | US Travel Process (Gurugram)

Senior Manager- Training | US Travel Process (Gurugram)

09 Oct
|
Impetus Career Consultants
|
Gurugram

09 Oct

Impetus Career Consultants

Gurugram

Senior Manager- Training (US Travel process)

Location: Gurugram

Experience: 6+ Years in International BPO | 2-4 yrs/Product Trainer

Key Responsibilities:

Deliver NHA, nesting, refresher & upskilling training.

Train teams on Travel processes and marketplace policies.

Conduct TNA, assessments, mock sessions and performance coaching.

Collaborate with QA & Operations to improve process metrics.

Maintain training reports, trackers and batch performance.

Requirements:

Robust US Voice process knowledge

Excellent English communication

Experience with LMS/CRM & MS Excel

Knowledge of ADDIE/Kirkpatrick is an advantage

📌 Senior Manager- Training | US Travel Process (Gurugram)
🏢 Impetus Career Consultants
📍 Gurugram

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