Job Summary

Operations

The prospect candidate would be primary responsible for managing the custody services offering, comprising of client service management, transaction processing, and monitoring, reporting and operational risk reporting.

Key Responsibilities

Strategy

• Define, document, implement, and maintain scalable and efficient custody operational frameworks.
• Drive continuous quality improvement and automation across custody
• Manage a growing offshore outsource team and empower the team to take on greater responsibilities.
• Collaborate with stakeholders across the organization to ensure seamless and scalable operations.
• Drive the implementation of new clients, products, and services.
• Lead hubbing of operations right shoring for FSS markets.
• Work with Compliance to understand recent regulatory requirements and ensure we fulfil our obligations.
• Form an integral part of the front to back process flow. Review processes and procedures to identify weaknesses/inefficiencies and recommend remedial action as required.




• Take active interest in changes to the Financial Services industry.
• Works closely across the bank to ensure best in class & quality services are being provided to local BAM clients
• Works closely with FI to align and understand client strategic growth opportunities for the local BAM clients
• Ensures consistent levels of service are provided to clients
• Thorough understanding of clients and ability to deliver in challenging situations
• Build strong relationship and trust with local BAM clients
• Anticipate and embrace change to retain and build a competitive edge

Business

• To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and escalate any exceptions which requires immediate resolution.
• Support projects around Custody and Market changes.
• Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where

📌 Senior Manager, Settlements (Chennai)
🏢 Standard Chartered India
📍 Chennai