Job Description:

Exp - 7 to 9 Years

location - Chennai/ Hyderabad/ Bangalore

App support – Lead • 8+ years of experience in Healthcare IT and the Facets (TriZetto/Cognizant) platform • Solid in PL/SQL, Oracle, SQL Server, SSIS, C#, .NET, Azure • Own resolution of P1/P2 production incidents; deliver RCA within 24 hours of resolution • Perform advanced Facets module diagnostics and execute approved SQL/script fixes within change control framework • Manage Facets batch failures end-to-end; communicate business impact and recovery status to Stakeholders • Participate in CAB, provide production risk assessments, and support 30-day post-deployment warranty • Maintain and enhance the Known Error Database (KEDB); author runbooks for L1 shift-left enablement • ServiceNow ITSM: incident lifecycle (P1–P4), problem management, KEDB governance, and CAB participation • Autosys / batch scheduling: job dependency analysis, failure triage, restart procedures, and batch runbook execution • Managed SLA compliance,



production support, audit readiness, and incident management in a 24×7 environment • AI/Cloud first thinking as an add-on skill for production issues elimination and automation first thinking for long term issue resolutions.

Skills:

.NET, FACETS, PL/SQL, C#

About Company:

UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

📌 Lead II - Production Support (Thiruvananthapuram)
🏢 UST
📍 Thiruvananthapuram