Description and Requirements
- Lead end-to-end delivery of Tru Scale solutions (infrastructure, devices, cloud-like services).
- Act as the main point of contact between customer and internal teams.
- Strong coordination within the organization between the teams viz., ISG, SSG, ISO.
- Ensure SLAs (Service Level Agreements) are met.
- Work closely with clients to understand business and technical requirements.
- Provide regular updates, reports, and performance reviews.
- Handle escalations and ensure customer satisfaction.
- Track KPIs, SLAs, and service metrics.
- Prepare dashboards and reports for stakeholders.
- Identify areas for improvement and optimization.
Skills Required
- Robust understanding of cloud, infrastructure, and as-a-service models
- Project / program management skills
- Communication & stakeholder management
- Analytical and reporting skills
Revenue : 20 M for the FY
Additional Locations: * India - Mahārāshtra - Mumbai * India - Mahārāshtra - Mumbai * India * India - Mahārāshtra * India - Mahārāshtra - Mumbai ,
* India - Mahārāshtra - Mumbai NOTICE FOR PUBLICAt Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo beware of fraudulent recruiters posing as Lenovo representatives. They may request cash deposits or personal information. Always apply through official Lenovo channels and never share sensitive information. Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment. Kindly verify job offers through the official or contact Stay informed and cautious to protect yourself from recruitment fraud. Report any suspicious activity to local authorities.
📌 Solutions & Services Sales Specialist (India)
🏢 Lenovo
📍 India