Description

Job Objective:

To support the quality assurance function by conducting field visits, identifying operational gaps, reporting incidents, and ensuring timely data collection and follow-ups. The role focuses on assisting in the detection and documentation of process violations, helping to mitigate risks and improve branch-level compliance in the Micro Banking Channel

Primary Responsibilities:

Strategic and functional

- Visit assigned branches to verify compliance and assess operational processes
- Identify and report incidents, irregularities, and violations of policies
- Submit field visit reports and incident reports within timelines
- Provide necessary inputs for incident categorization and root cause analysis
- Assist in tracking recovery, resolution, and staff accountability in incidents
- Act as a field-level interface between QA and branch teams for escalation and support

Internal process





- Follow all relevant SOPs and guidelines while executing QA checks
- Ensure documentation and incident forms are completed accurately
- Participate in special audits or investigations as directed
- Maintain visit logs, checklists, and other required records in QA formats

People Development

- Participate in training sessions and refresher courses on QA processes and compliance norms
- Adhere to skilled conduct standards and organizational policies
- Seek guidance and feedback from the Team Leader for continuous improvement

Others

- Assist the Line Manager in smooth functioning of daily activities
- Ensure timely participation & completion of certification programmes/courses in e-Shiksha
- Any other service-related requirements which may arise from time to time

📌 Quality Assurance- Andhra Pradesh,Telangana and MP (India)
🏢 ESAF
📍 India