ESSENTIAL JOB FUNCTIONS:

- Mandatory Process Validations CCT test panel preparations
- Complaint Handling & Troubleshooting High‑severity issues often extend beyond one week. Certain critical cases require round‑the‑clock monitoring across shifts.
- Business Protection Against Competition
- Product Trials & Growth Initiatives Ongoing and upcoming trials for alternate paint systems to protect existing business. Recent business trials in progress or pipeline.
- Ongoing Customer & Commercial Support Regular visits to monitor competitor activity and maintain relationships with key decision‑makers. Paint inventory management at customer sites and regional warehouse. Payment follow‑ups and commercial coordination

SKILL REQUIREMENTS:

- Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
- Understanding of paint test methods, basic chemistry and their application methods.
- Applying expert principles and practices within an area or general principles and practices in multiple service areas.
- Providing technical guidance and advice to improve quality and efficiency.
- Working with line and management personnel.
- Communicating technical and operational concepts to facilitate sales.
- Providing technical customer service.




- Performing account management and sales activities.
- PC skills; Microsoft Office applications (Word, Excel, Power Point, Outlook); and other applications as required.
- Communicating with co-workers to provide and receive directions.

EXPERIENCE REQUIREMENTS:

- 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.

- Should have product and application knowledge on different liquid & powder chemistries.

- Minimum 2 years of experience towards managing customer production line independently.

- Should be ready to travel in North region

EDUCATIONAL REQUIREMENTS:

- Bachelor’s degree in science, Operations management or equivalent or higher education and experience.

JOB LOCATION:

- Faridabad

***Please be aware that you can apply for any internal job offer after minimum one year in current role having previously informed your manager.

Please read the guidelines before handing in your application

All internal employees when applying for a role are required to upload their updated and their last 2 appraisals (which can be retrieved from HR Cloud).

📌 Technical Service Officer (India)
🏢 The Sherwin-Williams
📍 India