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Track Manager (Tools & Automation)

Mexico

Job Description

Track Manager (Tools & Automation)

Guadalajara, Jalisco

Job Summary

- Minimum 5 years' experience supporting the implementation, administration, configuration, and/or development of the ServiceNow tool. Minimum total experience in ITSM space of 12-15 years is desired.
- Must have worked on Web Services Integration (SOAP, REST)
- Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisionsx
- ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Catalog and ESM applications as well.
- Must have worked on multiple integrations / eBonding with other ITSM / Non ITSM tools using iPaas solutions.
- System/Process Automation (Orchestration) experience
- Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
- Excellent communication skills
- Understanding of ITIL framework.

Key Responsibilities

- Perform software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third-party software integrations

- Obtain and analyze business requirements and document technical solutions

- Develop, design and rollout current application modules, workflows and catalog requests

- Research new functionality and recommend solutions that deliver customer value
- Provide escalated support on technical issues to team members who are working service now implementations

Skill Requirements





- Design and delivery of complex technical solutions based on the ServiceNow platform
- Leadership skills in technical initiatives
- Generating detailed documentation
- Communications that clearly articulate solutions and the ability to perform demonstrations.

Other Requirements

- Experience implementing systems using the Agile/Scrum methodology
- Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
- ITIL certification is a plus
- ServiceNow certifications such as CSA, CIS and CAD are must.
- Understanding of RDBMS, Infrastructure components, Cloud Management (Azure, AWS) etc is desired

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Track Manager (Tools & Automation) (India)
🏢 HCLTech
📍 India