Position: ServiceNow Architect

Exp: 10-15 Years

Location: Remote

Mandatory Skills: ServiceNow ITOM Suite, Service Mapping, CMDB Architecture, API Architecture,

Integration Hub, Data Integration, Cloud Architecture, Enterprise Data Modeling, CMDB Coverage, Data Quality Improvements, AI Readiness of CMDB Ecosystem.

Description:

Lead architecture, design, and roadmap development for ServiceNow CMDB and ITOM capabilities. This role will define target-state architecture, drive integration strategies, establish governance standards, and enable future AI-powered operational intelligence capabilities. The Architect will serve as the technical authority for CMDB, Discovery, Service Mapping, integration architecture, and AI-driven operational transformation initiatives.

Role:

Architecture Leadership

- Define target-state CMDB and ITOM architecture.
- Design scalable integration frameworks.
- Establish architecture standards and best practices.
- Drive CMDB maturity and ITOM roadmap planning.

ITOM & CMDB Transformation

- Architect Discovery and Service Mapping solutions.




- Define CI lifecycle and governance models.
- Design reconciliation and data quality frameworks.
- Establish application and infrastructure dependency models.

Integration Architecture

- Design integrations across enterprise systems.
- Evaluate onboarding approaches for current data sources.
- Define API strategies and data exchange standards.
- Enable data aggregation from infrastructure, cloud, identity, ERP, and business systems.

AI & Operational Intelligence

- Design AI-enabled Configuration Management architectures.
- Define patterns for operational intelligence platforms.
- Architect context layers, knowledge layers, and enterprise ontology models.
- Support future Agentic Operations and CMDB Control Tower initiatives.
- Evaluate AWS Bedrock, LLM integrations, and AI workflows.

Technical Governance

- Conduct design reviews.
- Mentor engineering teams.
- Enforce platform engineering standards.

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