Company Description RMV Workforce LLP is a forward-thinking consulting firm based in India, supporting clients across IT, Non-IT, and BPO sectors. The organization focuses on helping businesses drive innovation, solve complex challenges, and transform their operations. Team members work within a collaborative, inclusive culture that values diversity, teamwork, and professional growth. RMV Workforce LLP offers opportunities to build impactful careers while contributing to the success of a wide range of industries.
Role Description The Customer Support Executive will provide in office customer service and support from the Gurugram office in a full-time capacity. Daily responsibilities include responding to customer inquiries via phone, email, and online channels, resolving issues promptly, and ensuring a positive customer experience. The role involves documenting interactions, escalating complex problems to the appropriate teams, and following up to ensure resolution. The Customer Support Executive will collaborate with cross-functional teams, maintain knowledge of products and services, and contribute to continuous improvement of support processes and customer satisfaction.
Qualifications





- Candidates should possess strong Customer Support and Customer Service skills, with a focus on transparent communication and empathy.
- Candidates should possess skills in Customer Satisfaction, including the ability to handle feedback, manage complaints, and build long-term customer relationships.
- Candidates should possess Online Support experience, including handling queries through chat, email, and other digital platforms.
- Candidates should possess Technical Support abilities, such as basic troubleshooting and guiding customers through product or service-related issues.
- Candidates should possess proficiency in spoken and written English; knowledge of additional languages is an advantage.
- Candidates should possess strong problem-solving skills, attention to detail, and the ability to work effectively in a fast-paced environment.
- Candidates should possess familiarity with CRM or ticketing tools; prior experience in BPO or consulting environments is beneficial.
- Candidates should possess at least a high school diploma; a bachelor's degree in any field or equivalent experience in customer support is preferred.

📌 Customer Support Executive (Jaipur)
🏢 RMV Workforce
📍 Jaipur