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Senior Administrator - Cisco Unified Communications

Canada

Job Description

Senior Administrator - Cisco Unified Communications

Others, Ontario

Job Summary

Job Responsibilities : Role-Specific Responsibilities (On-Site Scope) • Physical Hardware Staging & Installation: Unbox, inventory, rack, cable, and power on Cisco collaboration hardware (Cisco Catalyst voice routers, VG420/VG410 high-density analog gateways, compute servers, and Phybridge PoE switches) across data centers and telecom closets. • IP Endpoint Rollout: Deploy physical Cisco IP phones (9800 series) to user desks, patch into data jacks/Phybridge adapters, enter activation codes, and verify phone registration on the network. • Analog Infrastructure Cutover Support: Assist telecom technicians with physical cross-connects (CAT3/RJ21 amphenol wiring) between legacy terminal blocks and Cisco VG420 gateway ports; test physical dial tone across plant floor phones, hotline/PLAR units, and paging amplifiers. • On-Site Test Script Execution: Walk site test scripts covering basic dial tone, inbound/outbound calling, feature testing (hold, transfer, conference), voicemail MWI lights, and emergency line dial checks. • Field Punch-List & Inventory Management: Maintain physical asset tracking spreadsheets (MAC addresses, serial numbers, port assignments, and desk locations) and report daily progress to the Project Manager.

Job Summary : Cisco Collaboration/Telecom Technician

Job Description : • Certifications & Education:\\r\\n• Education: Diploma or Degree in Computer Systems Networking, Telecommunications Technology, Electrical Engineering Technology, or equivalent field experience.\\r\\n• Certifications (Preferred):\\r\\no Cisco Certified Network Associate (CCNA) or relevant network technician certificate.\\r\\n

Key Responsibilities

NA

Skill Requirements

Skill Requirement : 1. Physical Telecom & Network Cabling: o Hands-on basic knowledge of structured cabling standards (CAT5e/6, RJ45, RJ11, 25-pair/50-pin RJ21 amphenol connectors). o Ability to use basic field testing tools (cable testers, tone generators, and test sets / butt sets for analog line verification). 2. Cisco Endpoint & Gateway Verification: o Basic Familiarity with Cisco IP Phone onboarding, basic LCD menus,



and activation code provisioning. o Basic CLI and web GUI familiarity to verify link status, interface states, and gateway port LED indicators (VG420, VG410, C8300). o Basic understanding of Power over Ethernet (PoE) and long-reach Ethernet adapters (Phybridge). 3. Data Logging & Asset Management: o High proficiency in Excel/spreadsheets to record serial numbers, MAC addresses, port mappings, and testing results accurately.

Other Requirements

Other Requirement : • Competencies: • Safety & Compliance Focus: Proven track record of strictly adhering to enterprise plant safety rules, personal protective equipment (PPE) requirements, and secure facility access protocols. • Hands-On Reliability & Work Ethic: Punctual, organized, and physically capable of handling equipment movement, racking, and desk-to-desk hardware rollouts. • Cooperative Field Presence: Strong interpersonal skills to interface courteously with in office customer staff, plant operators, and local cabling contractors. • Disciplined Execution: Follows step-by-step technical instructions from remote senior engineering leads without skipping procedural safeguards

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion.

Copyright © 2026 HCL Technologies Limited

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📌 Senior Administrator - Cisco Unified Communications (India)
🏢 HCLTech
📍 India