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Job Title

Service Now Platform Engineer – Assistant Director

Job Summary

We are seeking a skilled and motivated Service Now Platform Engineer to support the design, development, implementation, and ongoing maintenance of the Service Now platform. The ideal candidate will have solid expertise in Service Now administration, configuration, development, integrations, and platform governance, ensuring scalable, secure, and high-performing solutions that meet business requirements.

Key Responsibilities

Platform Engineering & Administration

- Administer and maintain the Service Now platform across development, test, and production environments.
- Configure and support platform modules including ITSM, HRSD, ITOM, SPM,Employee Center, custom applications and domain separation.
- Ensure platform stability, performance, availability, and security.
- Monitor system health and proactively resolve platform issues.

Development & Configuration

- Design and develop workflows, Flow Designer solutions, catalog items, business rules, UI policies, client scripts, and UI actions.
- Develop and maintain Script Includes, REST/SOAP integrations, and custom applications where required.
- Hands-on experience in Service Now AI solutions.
- Implement Service Now best practices while minimizing customization.




- Support deployment activities using Update Sets and CI/CD pipelines.

Integrations

- Design and implement integrations with enterprise systems using REST APIs, Integration Hub, MID Servers, and Import Sets.
- Troubleshoot integration failures and optimize data synchronization processes.
- Work with third-party vendors and internal teams to support system integrations.

Governance & Security

- Implement role-based access controls (RBAC), ACLs, and security best practices.
- Support platform governance processes, architecture reviews, and compliance requirements.
- Ensure solutions align with Service Now and organizational standards.

Continuous Improvement

- Identify opportunities to improve automation, user experience, and operational efficiency.
- Evaluate new Service Now features and recommend adoption strategies.
- Participate in platform upgrade planning, testing, and remediation activities.

Stakeholder Collaboration

- Work closely with business stakeholders, architects, product owners, and development teams.
- Translate business requirements into scalable Service Now solutions.
- Provide technical guidance and support to project teams.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
- 5+ years of hands-on experience with the Service Now platform.
- Understanding of ITIL processes and IT Service Management concepts.
Preferred Qualifications
- Service Now Certified System Administrator (CSA).
- Service Now Certified Application Developer (CAD).
- Certified Implementation Specialist certifications (ITSM, HRSD, ITOM, CSM, etc.).
- Experience working in large enterprise or global environments.

EY | Building a better working world

📌 ServiceNow Platform Engineer-Assistant Director (India)
🏢 EY
📍 India