10 Oct
|
Diageo India
|
Bengaluru
10 Oct
Diageo India
Bengaluru
Job Description
Global Diageo Business Services (GDBS) is a global, multi-functional shared services organisation supporting Diageo markets across key end-to-end processes, including Order to Cash, Source to Pay and Record to Report.
Within Order to Cash (OTC), Order Management and Customer Service play a critical role in ensuring customer demand is accurately captured, orders are efficiently processed and released, supply and delivery risks are proactively managed, and customers receive timely and accurate communication.
The Senior Analyst – Order Management & Customer Service is responsible for supporting the end-to-end customer order journey, from order receipt and validation through fulfilment, delivery and query resolution.
The role operates in a complex, fast-paced and matrix environment and requires close collaboration with Customers, Sales, Customer Collaboration, Supply Planning, Logistics, Warehousing/3PL, Finance and other GDBS teams.
The role is expected to move beyond transactional processing by proactively identifying risks, resolving exceptions,
improving customer experience and contributing to simplification, standardisation and automation of Order Management and Customer Service processes.
Purpose of Role
The Senior Analyst – Order Management & Customer Service is responsible for delivering reliable and effective end-to-end order fulfilment while providing a high standard of service to customers and internal stakeholders.
The Role Will
• Own and manage customer orders and service requirements from order receipt through delivery.
• Proactively identify and resolve order, stock, delivery and system exceptions before they impact the customer.
• Ensure orders are processed accurately, released on time and managed in line with customer-specific requirements and agreed service levels.
• Provide proactive and timely customer communication on shortages, delays, order changes and delivery risks.
• Support achievement of OTIF and other Order Manageme
📌 Senior Analyst – Order Management (Bengaluru)
🏢 Diageo India
📍 Bengaluru