We are seeking a Senior Application Support Engineer to join our dynamic team in Maharashtra. The ideal candidate will have extensive experience in incident management and IT service management (ITSM) within the banking and BFSI sectors. This role is critical in ensuring the stability and performance of our applications, providing support for production environments, and resolving issues efficiently.

Key Responsibilities:
Manage and resolve incidents related to application performance and availability, ensuring minimal disruption to business operations.
Collaborate with cross-functional teams to identify root causes of issues and implement effective solutions.
Provide expert support for applications running on UNIX and Linux platforms, including WebLogic and WebSphere.
Utilize SQL for database queries and troubleshooting application-related issues.
Document incidents, resolutions, and processes to enhance knowledge sharing within the team.




Participate in on-call support rotation and provide timely updates to stakeholders regarding incident status.
Continuously improve application support processes and contribute to ITSM best practices.

Required Skills:
Robust knowledge of incident management and ITSM frameworks.
Experience in the banking and BFSI sectors.
Proficiency in SQL and experience with UNIX/Linux operating systems.
Familiarity with application servers such as WebLogic and WebSphere.
Excellent problem-solving skills and the ability to work under pressure.
Strong communication skills to interact with technical and non-technical stakeholders.

If you are a proactive and skilled application support qualified looking to make a significant impact in a fast-paced environment, we encourage you to apply for this exciting chance.

📌 Senior Application Support Engineer Mumbai (India)
🏢 Evoke HR Solutions
📍 India