We are seeking a Senior BPO Executive to join our dynamic team in the Delhi-NCR region. The ideal candidate will have extensive experience in the international BPO sector, specifically in voice processes, and will be responsible for managing both B2B and B2C communications. This role requires a solid understanding of payment processing, invoicing, and accounts payable, as well as the ability to handle collections effectively.

Key Responsibilities:
Oversee daily operations in the voice process department, ensuring high-quality service delivery to clients.
Manage and resolve customer inquiries related to payments, invoicing, and account handling.
Collaborate with team members to streamline processes and improve efficiency in invoice processing and collections.
Maintain accurate records of customer interactions and transactions, ensuring compliance with company policies.
Provide training and support to junior staff,



fostering a collaborative and productive work environment.
Analyze performance metrics and implement strategies for continuous improvement in service delivery.

Required Skills:
Proven experience in the international BPO industry, particularly in voice processes.
Solid communication skills, both verbal and written, with the ability to engage effectively with clients.
Knowledge of payment processing, invoicing, and accounts payable practices.
Excellent problem-solving skills and the ability to handle challenging situations with professionalism.
Ability to work in a fast-paced workplace and manage multiple tasks simultaneously.

If you are a motivated individual with a passion for customer service and a strong background in BPO operations, we encourage you to apply for this exciting opportunity.

📌 Senior Bpo Executive Delhi
🏢 Conviction
📍 Delhi