We are seeking a Senior Customer Support Executive to join our dynamic team in Maharashtra. The ideal candidate will have extensive experience in the international voice process and a solid background in customer support and service. This role is crucial in ensuring that our customers receive the highest level of service and support, contributing to their overall satisfaction and loyalty.

Key Responsibilities:
Handle inbound calls from customers, addressing inquiries and resolving issues in a timely and skilled manner.
Provide exceptional customer service by understanding customer needs and delivering appropriate solutions.
Collaborate with team members to improve processes and enhance the customer experience.
Maintain accurate records of customer interactions and transactions.
Train and mentor junior staff, sharing best practices and knowledge to foster a cooperative work environment.




Stay updated on product knowledge and company policies to effectively assist customers.

Required Skills:
Proven experience in an international voice process or BPO environment.
Strong communication skills, both verbal and written, with a focus on customer service.
Ability to handle challenging situations with professionalism and empathy.
Familiarity with inbound call center operations and customer support best practices.
Excellent problem-solving skills and attention to detail.

If you are passionate about providing outstanding customer service and have the experience we are looking for, we encourage you to apply for this exciting opportunity to make a difference in our customers' lives.

📌 Senior Customer Support Executive Pune (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India