We are seeking a dedicated and experienced BPO Team Manager to lead our customer support operations in Maharashtra. The ideal candidate will have a robust background in managing teams within the BPO sector, specifically focusing on inbound and outbound voice processes. As a BPO Team Manager, you will be responsible for overseeing daily operations, ensuring that our team meets performance targets, and delivering exceptional customer service.

Key Responsibilities:
Lead and manage a team of customer support representatives, providing guidance and support to ensure high levels of performance and morale.
Monitor team performance metrics and implement strategies to improve efficiency and customer satisfaction.
Conduct regular training sessions to enhance team skills and knowledge of UK and US processes.
Collaborate with other departments to streamline operations and improve service delivery.
Handle escalated customer issues and provide effective resolutions.




Prepare and present performance reports to senior management, highlighting achievements and areas for improvement.

Required Skills:
Proven experience in a team management role within the BPO industry.
Strong understanding of customer support processes, particularly in inbound and outbound voice operations.
Excellent leadership and interpersonal skills, with the ability to motivate and develop team members.
Familiarity with UK and US customer service standards and practices.
Strong analytical skills to assess performance metrics and implement improvements.
Ability to work in a quick-paced environment and manage multiple priorities effectively.

If you are a results-driven leader with a passion for customer service and team development, we encourage you to apply for this exciting prospect to make a significant impact in our organization.

📌 Bpo Team Manager Pune
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune