09 Oct
|
IZEE MANPOWER CONSULTANCY
|
Bengaluru
09 Oct
IZEE MANPOWER CONSULTANCY
Bengaluru
We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in Karnataka. This role is ideal for fresh graduates and undergraduates looking to start their career in the customer service industry. As a Customer Support Executive, you will be the first point of contact for our customers, providing them with exceptional service and support.
Key Responsibilities:
Handle inbound calls from customers, addressing their inquiries and providing solutions in a timely manner.
Assist customers with their issues related to our products and services, ensuring a high level of customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery and customer experience.
Meet and exceed performance metrics such as Average Handling Time (AHT)
and Customer Satisfaction (CSAT) scores.
Adhere to Service Level Agreements (SLA) to ensure prompt service.
Required Skills:
Solid communication skills, both verbal and written.
Ability to work in a fast-paced setting and handle multiple tasks.
Basic understanding of customer service principles and practices.
Familiarity with international call center operations is a plus.
A positive attitude and a willingness to learn.
If you are a motivated individual with a passion for helping others, we encourage you to apply for this exciting chance to grow your career in customer support.
📌 Customer Support Executive Bengaluru
🏢 IZEE MANPOWER CONSULTANCY
📍 Bengaluru