09 Oct
|
IMS India Manpower Solutions Private
|
Indore
09 Oct
IMS India Manpower Solutions Private
Indore
We are seeking a motivated and enthusiastic International Voice Process Associate to join our energetic team in Madhya Pradesh. This role is ideal for recent graduates or individuals looking to start their career in the BPO sector. As an International Voice Process Associate, you will be responsible for handling customer inquiries and providing exceptional service to clients across various international markets.
Key Responsibilities:
Engage with customers through voice calls, addressing their queries and providing solutions in a timely manner.
Maintain a high level of professionalism and customer service during all interactions.
Collaborate with team members to ensure customer satisfaction and resolve issues effectively.
Document customer interactions and feedback accurately in the system.
Participate in training sessions to enhance product knowledge and improve service delivery.
Required Skills:
Excellent communication skills in English, both verbal and written.
Robust interpersonal skills with the ability to build rapport with customers.
Basic understanding of BPO operations and customer service principles.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Willingness to work flexible hours, including night shifts if required.
If you are a graduate fresher looking to kickstart your career in the BPO industry and possess a passion for customer service, we encourage you to apply for this exciting prospect. Join us and be a part of a team that values growth, innovation, and excellence in service delivery.
📌 International Voice Process Associate Indore
🏢 IMS India Manpower Solutions Private
📍 Indore