We are seeking a dedicated and enthusiastic Customer Service Executive for our International Voice Process team. This role is essential in providing exceptional customer service to our clients across various international markets. As a Customer Service Executive, you will be the first point of contact for customers, addressing their inquiries and resolving issues efficiently and effectively.

Key Responsibilities:
Handle inbound calls from customers, providing them with information and assistance regarding our services.
Resolve customer complaints and queries in a timely manner, ensuring a high level of customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Collaborate with team members to improve service delivery and customer experience.
Stay updated on product knowledge and company policies to provide accurate information to customers.




Participate in training sessions to enhance skills and knowledge related to customer service and the international voice process.

Required Skills:
Solid communication skills in English, both verbal and written.
Ability to handle customer inquiries with patience and professionalism.
Familiarity with the international BPO workplace and inbound voice processes.
Problem-solving skills and the ability to think on your feet.
A customer-centric approach with a passion for delivering excellent service.
Basic computer skills and familiarity with CRM systems is a plus.

If you are looking to start or advance your career in customer service within the international BPO sector, we encourage you to apply. Join our agile team and contribute to delivering outstanding service to our global clientele.

📌 Customer Service Executive International Voice Process Pune (India)
🏢 Conviction
📍 India