09 Oct
|
Impetus Career Consultants Private
|
Gurugram
09 Oct
Impetus Career Consultants Private
Gurugram
We are seeking an enthusiastic and dedicated International Voice Customer Support Executive to join our dynamic team. In this role, you will be the first point of contact for our international customers, providing exceptional service and support through various communication channels. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience. You will work closely with other team members to maintain high standards of service and contribute to the overall success of our customer support operations.
Key Responsibilities:
Handle incoming customer calls and inquiries in a qualified and courteous manner.
Provide accurate information regarding products and services to international customers.
Resolve customer complaints and issues effectively, ensuring customer satisfaction.
Document customer interactions and maintain detailed records of inquiries and resolutions.
Collaborate with team members to improve processes and enhance customer service delivery.
Stay updated on product knowledge and company policies to provide informed support.
Required Skills:
Solid communication skills, both verbal and written, with a focus on customer service.
Ability to work in a fast-paced setting and manage multiple tasks simultaneously.
Proficiency in handling international customer interactions.
Problem-solving skills and a proactive approach to customer service.
Flexibility to work in shifts as required.
If you are passionate about providing excellent customer service and have the required skills, we encourage you to apply for this exciting opportunity to be part of our team. Your contributions will play a vital role in enhancing our customer experience and driving our success in the international market.
📌 International Voice Customer Support Executive Gurugram
🏢 Impetus Career Consultants Private
📍 Gurugram