We are seeking a dedicated US Collections Specialist to join our team in Haryana. The ideal candidate will have a solid background in customer service and collections, particularly in the B2C sector. This role is crucial for managing and optimizing our collections process, ensuring that we maintain healthy cash flow and customer relationships.

Key Responsibilities:
Manage the collections process for US-based clients, ensuring timely follow-up on outstanding accounts.
Communicate effectively with customers to resolve payment issues and negotiate payment plans.
Maintain accurate records of customer interactions and collections activities in our database.
Collaborate with the customer service team to address any customer inquiries related to collections.
Analyze collection trends and provide insights to improve processes and reduce outstanding debts.




Ensure compliance with all relevant regulations and company policies regarding collections.

Required Skills:
Proven experience in customer service and collections, particularly in a B2C workplace.
Robust communication and negotiation skills.
Ability to work independently and manage time effectively.
Proficiency in using collection software and CRM systems.
Detail-oriented with solid organizational skills.

If you are passionate about customer service and have a knack for collections, we would love to hear from you. Join us in making a difference in our clients' financial health while contributing to our company's success.

📌 Us Collections Specialist Gurugram
🏢 Conviction
📍 Gurugram