We are seeking a dedicated Call Quality Analyst to join our team in Karnataka. The ideal candidate will be responsible for ensuring the highest standards of call quality and customer satisfaction. As a Call Quality Analyst, you will play a crucial role in monitoring and evaluating call interactions to provide insights that drive performance improvements and enhance customer experience.

Key Responsibilities:
Conduct regular call audits to assess compliance with company standards and procedures.
Analyze call quality metrics and provide actionable feedback to team members.
Collaborate with management to develop training programs aimed at improving call handling and customer service skills.
Prepare detailed reports on call quality trends and present findings to stakeholders.




Work closely with the customer service team to identify areas for improvement and implement best practices.
Stay updated on industry trends and best practices in call quality management.

Required Skills:
Solid analytical skills with a keen eye for detail.
Excellent communication skills, both verbal and written.
Proficiency in quality analysis tools and methodologies.
Familiarity with customer satisfaction metrics such as CSAT.
Ability to work independently and as part of a team.
Knowledge of call center operations and quality assurance processes is a plus.

If you are passionate about quality assurance and customer satisfaction, we encourage you to apply for this exciting prospect to make a significant impact in our organization.

📌 Call Quality Analyst Bengaluru (India)
🏢 Human Potential Consultants
📍 India