We are seeking a dedicated Customer Service Associate to join our team in Andhra Pradesh. The ideal candidate will have a solid focus on customer satisfaction and will be responsible for handling inbound calls, addressing customer inquiries, and resolving issues effectively. This role is crucial in maintaining high levels of customer satisfaction (CSAT) and ensuring first call resolution (FCR) to enhance the overall customer experience.

Key Responsibilities:
Manage inbound customer calls and provide timely and accurate responses to inquiries.
Strive to achieve high customer satisfaction scores (CSAT) and low dissatisfaction scores (DSAT).
Ensure first call resolution (FCR) by effectively addressing customer issues on the first contact.
Document customer interactions and feedback for continuous improvement.




Collaborate with team members to enhance service delivery and customer experience.

Required Skills:
Strong understanding of customer service principles and practices.
Excellent communication skills, both verbal and written.
Ability to handle challenging customer interactions with professionalism.
Familiarity with customer satisfaction metrics such as CSAT and DSAT.
Experience in managing inbound calls and resolving customer issues efficiently.

If you are passionate about providing exceptional customer service and are looking to grow your career in a energetic workplace, we encourage you to apply for this position.

📌 Customer Service Associate Hyderabad (India)
🏢 Erics Services
📍 India