We are seeking a Customer Experience Analyst to join our team in Andhra Pradesh. The ideal candidate will play a crucial role in enhancing customer satisfaction and ensuring that our service delivery meets the highest standards. This position requires a keen analytical mind and a passion for improving customer interactions.

Key Responsibilities:
Monitor and analyze customer satisfaction metrics (CSAT) to identify trends and areas for improvement.
Develop and track key performance indicators (KPIs) related to customer service and support.
Ensure first contact resolution (FCR) rates are optimized to enhance customer experience.
Analyze average handling time (AHT) and service level agreements (SLA) to ensure efficiency in service delivery.
Collaborate with cross-functional teams to implement strategies that improve customer experience.




Prepare reports and presentations on customer experience metrics for management review.

Required Skills:
Solid understanding of customer satisfaction metrics and methodologies.
Proficiency in analyzing KPIs and translating data into actionable insights.
Experience with FCR, AHT, and SLA metrics in a customer service environment.
Excellent communication and interpersonal skills.
Ability to work collaboratively in a team-oriented setting.

If you are passionate about enhancing customer experiences and have a solid analytical background, we encourage you to apply for this exciting opportunity.

📌 Customer Experience Analyst Hyderabad
🏢 Winx Consulting Services
📍 Hyderabad