We are seeking a dedicated Desktop Support Engineer to join our team in Maharashtra. The ideal candidate will have a solid background in IT support and desktop troubleshooting, with a focus on providing excellent customer service. As a Desktop Support Engineer, you will be responsible for resolving technical issues, managing support tickets, and ensuring that all end-user systems are functioning optimally.

Key Responsibilities:
Provide first-line support for desktop and IT-related issues, including hardware and software troubleshooting.
Manage and resolve support tickets using ticketing tools, ensuring timely responses and resolutions.
Assist users with setup, configuration, and maintenance of desktop systems and applications.
Collaborate with other IT team members to improve support processes and enhance user experience.




Document technical procedures and solutions for future reference.
Stay updated with the latest technology trends and best practices in desktop support.

Required Skills:
Proven experience in desktop support and IT support roles.
Familiarity with ticketing tools and support ticket management.
Robust problem-solving skills and the ability to work under pressure.
Excellent communication skills, both verbal and written.
Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting prospect to contribute to our IT support team.

📌 Desktop Support Engineer Dombivli
🏢 Impact Infotech
📍 Dombivli