We are seeking a dedicated Desktop Support Engineer to join our team in Maharashtra. The ideal candidate will have a robust background in IT support and be proficient in using ticketing tools to manage and resolve technical issues. As a Desktop Support Engineer, you will be responsible for providing technical assistance and support to end-users, ensuring that their hardware and software systems are functioning optimally.

Key Responsibilities:
Respond to user inquiries and provide technical support via phone, email, or in-person.
Troubleshoot and resolve hardware and software issues for desktops, laptops, and peripherals.
Utilize ticketing tools to log, track, and manage support requests efficiently.
Install, configure, and maintain operating systems and application software.




Collaborate with other IT team members to improve support processes and enhance user experience.
Document solutions and maintain knowledge base articles for common issues.
Provide training and guidance to users on software and hardware usage.

Required Skills:
Robust knowledge of desktop support and IT support principles.
Proficiency in using ticketing tools for issue tracking and resolution.
Excellent problem-solving skills and attention to detail.
Solid communication skills, both verbal and written.
Ability to work independently and as part of a team.

If you are passionate about technology and enjoy helping others, we encourage you to apply for this exciting opportunity to contribute to our IT support team.

📌 Desktop Support Engineer Kalyan
🏢 Impact Infotech
📍 Kalyan