We are seeking a dedicated and detail-oriented Process Associate to join our team in the Delhi-NCR region. The ideal candidate will play a crucial role in managing collections and payments, ensuring compliance with standard operating procedures (SOPs), and providing exceptional customer service. This position requires strong communication skills and the ability to handle outbound calls effectively.

Key Responsibilities:
Manage and oversee the collections process, ensuring timely payments and adherence to compliance standards.
Handle outbound calls to customers for payment reminders and dispute resolution.
Maintain accurate records of transactions and customer interactions, ensuring all data is up-to-date and compliant with company policies.
Collaborate with team members to reconcile accounts and resolve discrepancies in a timely manner.
Prepare and generate reports related to collections and payments,



providing insights to management for decision-making.
Ensure adherence to SOPs and compliance regulations in all processes.

Required Skills:
Proven experience in collections, payments, and customer service.
Strong understanding of reconciliation processes and dispute resolution.
Excellent communication skills, both verbal and written.
Ability to work in a quick-paced workplace and manage multiple tasks effectively.
Familiarity with compliance standards and reporting requirements.
Proficient in using relevant software and tools for reporting and data management.

If you are a motivated individual with a passion for customer service and a robust background in collections and payments, we encourage you to apply for this exciting opportunity to contribute to our team.

📌 Process Associate Delhi
🏢 Conviction
📍 Delhi