We are seeking a dynamic and experienced Team Manager for our International Voice Process division. The ideal candidate will lead a team of customer support specialists, ensuring the delivery of exceptional service to our international clientele. As a Team Manager, you will be responsible for overseeing daily operations, managing team performance, and driving continuous improvement initiatives to enhance customer satisfaction.

Key Responsibilities:
Lead and manage a team of customer support agents, providing guidance and support to ensure high performance and engagement.
Monitor team performance metrics and implement strategies to achieve service level agreements (SLAs) and key performance indicators (KPIs).
Conduct regular team meetings and one-on-one sessions to provide feedback, coaching, and development opportunities.
Collaborate with other departments to streamline processes and improve the overall customer experience.




Handle escalated customer issues and ensure timely resolution, maintaining a high level of customer satisfaction.
Prepare and present reports on team performance, trends, and areas for improvement to senior management.

Required Skills:
Robust understanding of international voice processes and customer service best practices.
Excellent leadership and team management skills.
Ability to analyze data and make informed decisions to drive performance improvements.
Exceptional communication and interpersonal skills, with a focus on customer satisfaction.
Experience in the BPO industry is highly desirable.

If you are a motivated leader with a passion for customer service and a track record of managing successful teams, we encourage you to apply for this exciting prospect.

📌 Team Manager International Voice Process Pune (India)
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 India