We are seeking a dedicated and enthusiastic Customer Service Executive to join our team in Maharashtra. The ideal candidate will be responsible for providing exceptional customer service in an international BPO setting, handling both inbound and outbound voice processes. This role requires a strong focus on customer retention and upselling products and services to enhance customer satisfaction and drive sales.

Key Responsibilities:
Manage incoming calls and customer inquiries with professionalism and efficiency.
Provide accurate information regarding products and services to customers.
Handle customer complaints and resolve issues in a timely manner.
Engage in upselling and cross-selling prospects to maximize revenue.
Maintain detailed records of customer interactions and transactions.




Collaborate with team members to improve service delivery and customer experience.
Stay updated on product knowledge and industry trends to provide informed support.

Required Skills:
Solid communication skills, both verbal and written.
Experience in an international BPO environment is preferred.
Ability to handle high-pressure situations and maintain composure.
Proficiency in customer service principles and practices.
Familiarity with retention strategies and upselling techniques.
Excellent problem-solving skills and attention to detail.

If you are passionate about customer service and have the skills to excel in a agile setting, we encourage you to apply for this exciting prospect.

📌 Customer Service Executive Pune (India)
🏢 Conviction
📍 India