We are seeking a dedicated and experienced BPO Customer Support Team Lead to join our dynamic team in Maharashtra. The ideal candidate will have a solid background in managing customer support operations within a BPO setting, specifically focusing on voice processes. As a Team Lead, you will be responsible for overseeing a team of customer support representatives, ensuring that they deliver exceptional service to our clients and customers.

Key Responsibilities:
Lead and manage a team of customer support agents, providing guidance, support, and training to enhance their performance.
Monitor team performance metrics and implement strategies to improve service quality and efficiency.
Handle escalated customer inquiries and complaints, ensuring timely resolution and customer satisfaction.
Collaborate with other departments to streamline processes and improve overall customer experience.
Conduct regular team meetings to communicate updates,



share best practices, and foster a positive team setting.
Prepare and present performance reports to management, highlighting achievements and areas for improvement.

Required Skills:
Proven experience in a BPO environment, specifically in customer support and voice processes.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze performance metrics and implement improvement strategies.
Customer-focused mindset with a passion for delivering high-quality service.

If you are a motivated individual with a passion for customer service and team leadership, we encourage you to apply for this exciting chance to make a significant impact in our organization.

📌 Bpo Customer Support Team Lead Pune
🏢 CONVERSE PLACEMENT SERVICES INDIA PRIVATE
📍 Pune