We are seeking a dedicated and enthusiastic Customer Support Executive to join our team in the dynamic field of fintech payments within the BPO sector. The ideal candidate will be responsible for providing exceptional customer service and support to our clients, ensuring their inquiries and issues are resolved efficiently and effectively. This role is crucial in maintaining high customer satisfaction and fostering long-term relationships with our clients.

Key Responsibilities:
Handle customer inquiries and provide accurate information regarding our fintech payment solutions.
Assist customers with troubleshooting and resolving issues related to their accounts and transactions.
Maintain a high level of professionalism and empathy while interacting with customers.
Document customer interactions and feedback in our CRM system to ensure a seamless experience.




Collaborate with team members to improve processes and enhance service delivery.
Stay updated on product knowledge and industry trends to provide informed support.

Required Skills:
Robust communication skills, both verbal and written.
Experience in customer support, preferably in an international BPO environment.
Familiarity with fintech payment systems and processes is a plus.
Ability to work in a rapid-paced workplace and handle multiple tasks simultaneously.
Proficiency in using CRM software and other support tools.

If you are passionate about customer service and eager to contribute to a growing fintech company, we encourage you to apply for this exciting opportunity.

📌 Customer Support Executive Fintech Bpo Delhi (India)
🏢 Conviction
📍 India