Key Responsibilities:
Order Processing & General Customer Inquiries

• Process and verify customer orders to ensure accuracy and timely fulfillment.

• Address inquiries related to orders not received, including investigating delivery delays or missing items.

• Handle issues regarding returns that have not been credited, including coordinating with relevant teams to ensure timely resolution.

• Resolve general customer inquiries regarding product availability, pricing, and order status.

• Communicate with logistics and warehouse teams to ensure smooth processing of orders and deliveries.
Store Queries (Next Stores)

• Address queries from Next stores regarding deliveries of customer parcels, ensuring timely and accurate dispatch of items.

• Assist stores with stock checks to confirm inventory levels and resolve discrepancies between online stock and in-store stock.

• Liaise with relevant teams to facilitate product availability and deliveries to stores.
International Customer Support (Multilingual)





• Handle inquiries from international customers regarding orders not received, tracking information, and returns.

• Provide order tracking information and resolve issues with international deliveries, including liaising with couriers and customs services.

• Manage return processes for international customers, ensuring they receive timely updates and solutions.

• Provide support in multiple languages (English, German, Mandarin, and Arabic) to address diverse customer needs.

• Ensure that international customers receive exceptional service and all queries are resolved in a timely manner.
Administrative Tasks

• Adjust and update customer accounts as necessary, including resolving billing issues, updating contact details, and processing refunds.

• Assist in sending mass customer communications, such as promotional emails, order updates, and return instructions.

• Maintain accurate and up-to-date records of customer interactions in the CRM system.

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📌 Executive Pune
🏢 EXL
📍 Pune