Overview

Build the future
McGraw Hill is a global education innovation company offering solutions from textbooks to EdTech platforms that improve learning outcomes. To support our growing operations, we are hiring a Back-office Customer Service Associate who will play a key role in processing returns, orders, and digital licensing, and will operate within a general office workplace, including work from home.
How are you creating an impact?
You will be responsible for a variety of back-office tasks that rotate across the team, including processing physical return refunds, keying order data, and provisioning digital licenses into the correct accounts. Working closely with Salesforce and Oracle systems, you will research and resolve return, order, and licensing issues, helping ensure customers receive accurate credits, timely order processing, and smooth access to their digital licenses.
This is a contract role for a duration of 1 year
What will you be doing?
• Process returns: sort and organize digital images of labels and RGAs, and research call tags, partials, labels,



and Salesforce/Oracle history to determine appropriate customer credit across various return policies and procedures
• Support digital licensing: create accounts, notify customers of licensing availability, and update contracts with end-user information and start dates to activate orders for invoicing
• Manage orders: key digital images of customer orders and samples into Oracle accurately and on time; perform quality reviews of current hires' order entries to catch errors, resolve issues, and report trends to leadership; analyze orders on hold to determine next steps
• Participate in testing new systems and applications as assigned
• Cross-train across other areas and departments within CXT, staying proficient in all cross-trained areas and meeting quality and productivity metrics
• Support special projects as assigned

We are looking for someone having:
• 1+ years of experience in a related field
• Excel

📌 Back Office Customer Service Associate Noida (India)
🏢 McGraw Hill
📍 India