Job Description:

Manage end-to-end patient communication and intake for a US-based telehealth provider. This role requires high-level coordination between patients, caregivers, and clinical stakeholders.

Key Responsibilities:
• Call Management: Execute inbound and outbound calls with patients, caregivers, and healthcare stakeholders.
• Patient Intake: Conduct full clinical intake for recent and returning patients, ensuring all data is ready for telehealth providers.
• Scheduling: Manage the medical calendar, including booking, confirming, and rescheduling appointments.
• Guidance: Provide patients with transparent instructions on telehealth technology, pre-visit prep, and post-visit next steps.

Requirements:
• Experience: 2–3 years in a US-facing healthcare process
• Communication: Native or near-native US accent is strictly required.
• Knowledge: Proficient in US healthcare terminology and HIPAA-compliant communication.
• Technical: Experience with EHR/CRM software and telehealth platforms.

Shift: US Business Hours.

Job Location: Kolkata [in-house only]

Perks:
• Health insurance
• Leave encashment
• Provident Fund

Work Location: In person

📌 Doctor's Assistant Kolkata
🏢 GREAT MEDIA TECHNOLOGIES
📍 Kolkata