Location: Bandra, Mumbai

About the Role
Union Living is looking for a General Manager – Operations to take end-to-end ownership of the operations and guest/resident experience at our Bandra property.

The property comprises 100+ co-living and student accommodation units, along with 19 short-stay/Airbnb units, making this a highly agile, customer-facing hospitality setting.

The role will oversee the complete property operations ecosystem — from housekeeping, move-ins and move-outs, resident experience and events to maintenance, soft services, hard services, preventive maintenance and vendor management.

This is a front-facing leadership role requiring robust operational discipline, hospitality orientation, people management and the ability to coordinate multiple teams and stakeholders simultaneously. The objective is to ensure that the property consistently operates at a 3–5 star hospitality standard, with a strong focus on service quality, cleanliness, responsiveness and resident/guest satisfaction.

Key Responsibilities / KRAs
End-to-End Property Operations




Take complete ownership of the day-to-day operations of the Bandra property across co-living, student accommodation and short-stay/Airbnb operations.
Ensure smooth functioning of all operational verticals and seamless coordination between housekeeping, maintenance, security, front office and other support functions.
Establish and maintain operational standards and SOPs in line with 3–5 star hospitality benchmarks.
Conduct regular property rounds and proactively identify operational gaps, service issues and areas requiring improvement.
Ensure the property is consistently maintained, presentable, protected and guest/resident-ready.
Resident & Guest Experience
Act as the primary operational point of contact for residents and short-stay guests at the property.
Own the complete resident/guest journey — from check-in and move-in to stay experience, issue resolution, move-out and pos

📌 General Manager Mumbai
🏢 Union Living
📍 Mumbai