Location: Work from Office Role at Phase 8 Mohali Punjab
About the Role
We are looking for a Process Manager to help us transform into a process-driven, BPO-style organization. The role focuses on building scalable systems, clear SOPs, and productive workflows to manage multiple projects smoothly.
Key ResponsibilitiesDesign and document end-to-end processes and SOPs for different functions.
Build frameworks for scalable operations, similar to BPO setups like Teleperformance/eClerx.
Ensure process compliance and quality control across teams.
Implement basic performance metrics (KPIs/SLAs) to track efficiency.
Support team training to ensure adoption of new processes.
Requirements5–10 years of experience in process management, operations, or BPO/KPO setups.
Robust skills in process design, documentation, and standardization.
Positive communication and change management abilities.
Knowledge of tools for workflow and operations management is a plus.
Skills:- Documentation
📌 Business Process Manager Sahibzada Ajit Singh Nagar
🏢 Augmentive Business 7 Solutions
📍 Sahibzada Ajit Singh Nagar
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